Our company mission
We believe that if you treat customers well with good prices and
good friendly service, supplementing relevant
information, those customers will tell their friends about our
site, and will continue to be good customers themselves.
For our European customers, our customer service is now able to
respond in German and Dutch.
If you have a problem with our service, give us the opportunity
to fix it. Email us at customerservice
Use of this website.
The use of this website and ordering products through this
website are subject to the terms and conditions as printed on
this web site.
This web site is best viewed with Microsoft Internet Explorer
We strive to comply with most Search Engines and popular
Orders and products.
Our products are sold on a first come first serve base. When out
of stock we will backorder or refund your money. No rain checks.
All our products are shipped from Hawaii to guarantee that they
are fresh from the source and not have been shipped to and
shelved in a warehouse on the mainland.
We make all reasonable efforts to accurately display the
attributes of products, including the applicable colors;
however, the actual colors you see will depend on your computer
We cannot guarantee that the displayed colors on any screen are
the actual colors of the product.
A few months before and after the festive season some coffee
roasters and other manufacturers might display Christmas and or
decorations on their packaging. During that period some products
and coffee packs shipped to you might look different than the
packaging displayed on our web site. We cannot guarantee that we
ship with, without or a mix of these decorations.
Packaging displayed on our pages might differ from the actual
product that you receive.
Some manufacturers change their packaging from time to time
without giving notice.
Sometimes we have to enhance pictures to make them more readable
Actual product packaging and materials may contain more and
different information than what is shown on our website.
We recommend that you do not rely solely on the information
presented and that you always read labels, warnings,
and directions before using or consuming a product.
Limits per Order.
Some products have a quantity limit per order as stated on the
If you require more than the stated quantity limit please place
another order, go through the checkout again.
See also ‘Bulk orders’.
To prevent typing your address details again we recommend
creating an account.
Your credit card details are not required when creating an
SIPhawaii reserves the right to limit quantities on orders.
If you order more than the limit then we reserve the right to
ship the limited amount and refund the balance.
See also ‘Refunds for cancelled orders before shipping’.
No Hawaiian sales tax is due to orders with a shipping/delivery
address outside the State of Hawaii.
Orders for delivery within the State of Hawaii are subject to a
4.712% General Excise Tax on the product and shipping,
and will be added at checkout.
Order and Email confirmations.
All information regarding a password request, order, invoice and
shipping notifications and other important
information will be sent by email only. Sometimes these emails
may be caught by your "Spam Protection" tool,
or may be automatically sent to your "Junk" or "Bulk" email
folder by your internet/email provider.
Please be sure to check those locations if you don't receive
emails shortly after your order.
This is usually the case for all ecommerce.
You can prevent this to add all email that ends with
to your address book trusted list in your email program.
We do not respond to automated requests from customers spam
blockers like those of Earthlink.net to allow our email.
Check your specific email program help file for instructions.
If you still don't receive emails please contact customer
At least 2 emails will be sent to you when you order;
1. An auto-reply confirmation - a receipt/invoice.
2. Further you will receive an email notification on the day
that your order has been shipped.
We can not guarantee that our email and web pages will display
properly on a mobile phone/device.
Privacy, Payment & Security statement.
SIPhawaii respects the privacy of those who visit our
SIPhawaii does not send promotional email to its customers.
All information collected on this site is used for the sole
purpose of processing and fulfilling orders.
We will never send an e-mail asking for information such as your
user ID name, passwords and Social Security Number.
If at anytime you receive an e-mail that you feel is
questionable, please contact us for verification.
You are not required to open an account. Your credit card number
is not required to open an account.
We only store name and address details to Speed Up
process for returning customers.
Like with any online order -Phoned in / Mailed / Faxed- (check)
payment and address data will be verified through
the internet with the bank and carrier.
Approved by McAfee SearchScan - SiteAdvisor.
McAfee Secure sites help keep you safe from identity theft,
credit card fraud, spyware, spam, viruses and online scams.
Approved by Norton Safe Web.
Norton Safe Web has analyzed SIPhawaii for safety and security
problems and found no identity threats, computer threats and
SIPhawaii·com is hosted on a dedicated server with a dedicated
(not on an unsafe shared server and shared IP address - like
many small e-commerce business).
SIPhawaii·com has partnered with Authorize·net, a leading
payment gateway since 1996, to offer safe and secure
credit transactions and registered with the Authorize.Net Seal
The Authorize·Net Payment Gateway manages the routing of
sensitive information through the processing network.
The company adheres to strict industry standards for payment
• 128 Secure Sockets Layer (SSL) technology for secure Internet
Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and
security protocols to protect your data.
• Compliance with the Payment Card Industry (PCI) Data Security
Our software and service providers use leading SSL encryption technology to keep your personal information as safe as possible.
Starfield Technologies uses High Grade Encryption (AES - 256 256 bit). Encryption makes it very difficult for unauthorized people to
view information travelling between computers. It is
therefore very unlikely that any one will be able to read the information during transmission.
SIPhawaii never sees and receives your credit card number.
It will only be validated through the SSL secure Authorize.net payment gateway between your computer
and your bank when you submit your order.
Your credit card number and information is encrypted during the verification process.
Watch the pad lock to appear in the browser's address bar when you enter your data.
For your safety the system requires the 3 digit Card Verification Value code on the back of your MasterCard or Visa Card or the 4 digit code on the
front of your American Express card; also called CID, CCV or CVC or the CVV2 code - when you enter your details. See picture below.
Also during the online order verification process, the billing address that you have entered will be compared against the billing address that is printed
on your monthly statement. Please double check your billing address details otherwise your order will be refused by the
Address Verification System (AVS). Your billing address should be as printed on your monthly Credit Card statement.
If your bank does not support AVS checks your order will be refused. If problems persists please contact your bank.
Additional charges – Fraudulent charges.
SIPhawaii never adds 'additional charges' to the order total
in your basket without the customers approval.
SIPhawaii can not charge customers extra because it never
receives the credit card details; number, expire date and
3/4digit security code.
SIPhawaii only receives the billing and shipping address
details, order details and approval message from your bank
you place an order.
Our credit card gateway Authorize.Net that, in conjunction
with the US Merchant Systems (VISA and MasterCard) and
approves online credit/debit card purchases has assured us
that they never impose additional charges on our customers.
If you receive an email or phone call mentioning additional
charges please contact your bank
You might be subject to a fraud or bank charges for overdue
payments, over the limit charges and/or be charged a higher
interest rate - or other
penalties imposed by your bank for using a specific credit /
Debit Card use.
Please be aware that any attempted purchase with a debit
card (not just with SIPhawaii), even if the purchase is
declined, might result in a
temporary hold of funds from the account by your bank. If
the transaction is declined - for example: the billing zip
or card code doesn't match-
the hold may not be released for several days by your bank.
Declined charges might show up on your account as "pending"
until the hold has been removed and the funds have been released back to the account
by your bank. The time frame of the hold is determined
solely by your bank.
SHIPPING AND FREE SHIPPING*
*Our prices + shipping charges compete with or are less than
some offers including 'free' shipping!
Minimum shipping charge US$ 11.95 to the USA 50 States and
Estimated delivery by USPS priority mail 2 -5 business days
after acceptance by USPS to the US 50 states.
We ship 24/6, 3x daily - The post office is just 1 block
Others might ship cheaper but might not tell you that's
'parcel post' by boat and truck, taking 2-4 weeks... See
also bulk orders.
We are sorry to inform you that in reality that there is no
such a thing as "Free Shipping" from Hawaii unless the cost
of shipping is
included / hidden in the product price / margin but, you
guessed it, in that case it is not so "free".
● USPS - United States Postal Services uses FedEx or
commercial airlines for shipping from Hawaii.
There is no UPS or FedEx cheap 'ground shipping' from
That's why we use USPS 24/6 for pickup and world wide
delivery, also to PO BOX, APO FPO DPO, Alaska, Guam and Puerto
- Mahalo USPS for not losing or damaging
a parcel since the start of our business, October 2007.
- INTERNATIONAL SHIPPING RATES -
Fill up a flat rate priority mail box
- Only $11.95to USA 50 States -
Fits max. 9 pack coffee.
- One Stop - Save on Shipping -
ALL 50 States including APO FPO DPO
- It's Best if it's FRESH from Hawai'i -
- One Stop Save on Shipping -
APO FPO DPO Shipping
USPS Priority Mail
Large Size flat rate box
America Supports You
- Only $11.95 (NOT $15.95)
Indicating a Military Shipping Address...
- Airmail - Correo Aéreo - Par Avion - Luft Post - Luchtpost
CANADA - FIRST CLASS MAIL,
up to 4 Pound (incl.
packaging) NO Tracking, NO Insurance - US$ 28.95
Above 4 Pound select Flat Rate Priority Mail Box Shipping
(see conditions below).
ALL OTHER COUNTRIES >>● Inquire by email: infosiphawaii·com
for International shipping rates for 1 or a few SMALL /
LIGHT items ●<<
Items like tea are light to ship while pancake mix is very
USPS Large Flat Rate Priority Mail Box
size 12 x 12 x 5.5 inch / 30 x 30 x 14 cm (outside)
maximum 20 pounds / 9 kg. (including box and fill)
Average delivery time: 6-10 business days
Insurance included up to $100.00
NEW ZEALAND - US$ 82.50
- US$ 57.25
U.K. - US$ 82.50
SINGAPORE - US$ 82.50
HONG KONG -
TAIWAN - US$ 82.50
TAKE ADVANTAGE OF THE LOW US$ NOW!
International Shipping Quotations for large quantities
A USPS flat rate box will hold maximum 12 packs of 7/8/10oz
of coffee. Shipping rates as mentioned above.
If you want to order more than 12 pack of coffee, please
place additional separate
online as needed.
Shipping international with FedEx and UPS costs more
especially in larger quantities.
We will not provide international shipping quotations for
large quantities of coffee.
Shipping to USA, Military shipping and International -
Risk of Loss, Delay, Damage and Claims. - Delays - Tracking.
Since the start of our business in July 2007, USPS has never
lost a shipment.
All National and International orders including APO FPO DPO have
See also International Orders and Returns Policy.
All products are priced in US$ and are exclusive the cost of
We ship with a carrier of our choice, usually U.S.P.S.
(United States Postal Service) for regular size orders that
one priority box/envelope or unless stated otherwise.
Same or next day shipping - 24/6 (excluding holidays), when
The average national delivery time after pickup is 2-4
business days according to USPS -
Note that transit times might vary, particularly during peak
Shipping delays due to inspections by customs and security
are beyond our control and might occur.
As soon as your order has been shipped you will receive a
shipping confirmation by email and when available a tracking
code will be supplied.
Due to price/size restrictions large orders could be split
into two or more, separate, shipping packages.
Split orders might be shipped on the same day but not arrive
on the same day.
Tracking is not updated in weekends and holidays and
sometimes might not be updated at all until delivery has
taken place (Delivery Confirmation).
As soon as your ordered products leave our office they are
considered as sold over the counter.
All purchases from this web site are made pursuant to a
shipment contract. This means that the risk of loss, delay
and title for such items pass to the buyer upon our delivery
to the carrier.
Although we pay attention to packaging SIPhawaii is not
responsible for loss, theft or damage of the shipped
(including melted, softened, discolored, broken products
like chocolate, cookies, wax, glass, etc.).
The customer is responsible for filing any claims with
carriers for damaged and/or lost/delayed shipments.
In such case we will provide the customer with 'proof of
sale and shipping receipts' for his claim with USPS.
Visit the USPS web site for instructions.
For diplomatic (DPO) and military locations (APO/FPO), in addition to the
delivery time that it takes USPS to get it to the APO / FPO
(two to four days), you will have to
wait on the military then delivering the package to the
This could be days or weeks. We cannot help speed
up or track this process.
Tracking stops when the parcel has been delivered to the
military or might not be available at all or incomplete.
Indicating a DIPLOMATIC
DPO and MILITARY
APO/FPO shipping address. APO: Army Post Office, FPO: Fleet
Please follow the instructions below for each specific
Used to enter extra addressing info
Address: Camp Taji, IRAQ (Sample address)
City: APO (applicable codes: APO or FPO)
State/Province: Outside US
AE (applicable codes: AA, AE or
Zip Code: 09378 (applicable Zip codes begin with either 09,
34 or 96)
Country: United States
The Billing Address address fields should be as printed on
your monthly credit card statement from your bank.
For APO FPO DPO choose: >>USPS 50 States Priority Mail<< for
shipping charges at Checkout - Step 2.
USPS NOTICE LEFT instructions:
If there is no one present or there is no response at the delivery address or a business is closed USPS might leave a NOTICE with instructions
when you would like your parcel to be redelivered to your address or where and when to collect it from your Local Post Office – sorting facility.
SIPhawaii does not receive a copy of the notice and therefore
is unable to be of assistance when a notice is left or missing.
BE SURE NOT TO THROW OUT THE SMALL NOTICE CARD, size ~2.5 – 3.5 inch,
TOGETHER WITH OTHER or JUNK MAIL IN YOUR MAIL BOX.
Contact your local Mail Man or Local Post Office for redelivery instructions
with your tracking number
when your Notice card is missing
or are of the opinion that you did not receive a Notice card or contact:
Call 1-800-ASK-USPS. (800-275-8777)
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays – Closed
SIPhawaii cannot be of assistance when your
Notice is missing or with scheduling re-delivery.
Failing to follow up the above instructions might result in returning the parcel by USPS to us.
We do not issue refunds for returned parcels. Re-delivery shipping charges will apply.
International Orders - Customs and Import duties - taxes.
We ship online orders to your billing address only.
If your shipping address differs from your billing address
we will ship to your billing address.
Our prices do not include any of foreign/overseas taxes
and/or import duties (if any) and are the buyers
Please inquire at your customs department about import
documents taxes, duties and import restrictions (if any)
regarding our products.
It's very hard for us to keep up to date with all the
regulations in all countries and that are subject to change
without notice to us.
All orders will be marked as 'Merchandise' on the 'Customs
and Declaration and Dispatch Note' as supplied by the
All other required import documents (if any) are the sole
responsibility of the recipient. Contact your customs
department for details.
Your parcel may be opened officially and not repackaged
SIPhawaii is not responsible for any damages/consequences
caused by repackaging by customs/officials.
We process online credit card orders to the following countries:
If your country is not listed you can order by email and pay
by T.T. (Telegraphic Transfer).
Email us what you what like to order and we will reply with
quotation and payment instructions.
||SM San Marino
||KP Korea (Democratic)
||HK Hong Kong
||AN Netherlands Antilles
||NZ New Zealand
||UK United Kingdom
||VA Vatican City
2012 U.S. MAIL - USPS Postal Service Holidays
U.S. post office closing schedule for 2012.
Most U.S. post office counters should be closed, and no regular
mail delivery made on these dates.
Monday, December 26 2011 - Christmas Day - Boxing Day
Monday, January 2 New Year’s Day
Monday, January 16 - Birthday of Martin Luther King, Jr.
Monday, February 20 - Presidents Day / Washington’s Birthday
Monday, May 28 - Memorial Day
Wednesday, July 4 - Independence Day
Monday, September 3 - Labor Day
Monday, October 8 - Columbus Day
Monday, November 12 - Veterans Day (observed)
Thursday, November 22 - Thanksgiving Day
Tuesday, December 25 - Christmas Day
Wednesday December 26 - Christmas Day - Boxing Day
NOTE: Although USPS strives for uniformity in their operating
schedule, severe weather, fires and other unforeseen
sometimes cause the temporary closure of post offices, or alter
lobby hours beyond the scope of the above U.S. Postal Service
Some U.S. post offices will shorten their retail lobby hours and
close at noon on Christmas Eve and New Year's Eve.
Regular mail delivery is unaffected by this change and should be
made as usual on December 24 and 31.
Refund and Returns policy.
See also 'Final sales' and 'Bulk orders'. Our refund policy
is that we will refund the purchase price of the product(s),
less the cost of shipping, of any unopened product or unused
garment within 30 days of purchase that are not excluded under
Return mail will be the customers responsibility.
For fashion items a 25% restocking fee of the original purchase
price might apply.
Do not iron, treat, remove and/or reattach any tags from
garments/fashion items or you will not qualify for a refund.
Before shipping fashion items are thoroughly checked for
damages, spots, loose buttons, hemming, straps, properly working
zips and locks.
Most of our garments are 100% cotton and are also wrinkle
sensitive during packaging and shipping.
Please inspect your garment before ironing, wearing and removing
Report any complaints within 48 hours of receipt to sales
Apply be email for a return number to returns
before returning your purchase. Refunds will be paid by check
NO credit card chargebacks and or refunds
given on parcels marked "Undeliverable as Addressed" by the
carrier or as
a result of an error in the address supplied by the customer,
the addressee not being present, failing to pick up at a PO Box,
refusing shipment at time of delivery, unfavorable weather
conditions or for failure to obtain appropriate import
International orders and or refusal to pay all import duties
and or taxes imposed by customs, and/or impounding/delays of any
by customs/security/carrier/airline for what ever their reason
- including sudden strike action.
Re-shipping of returned orders is possible at cost plus a $ 5.00
Refund for cancelled orders before shipping.
Please note that we process and ship orders fast, 24/6, 4
times a day.
If you regret your purchase don't feel embarrassed to cancel by
phone or email. You don't have to explain your reason.
Refunds will be paid by check only, less credit card commissions
and fees charged to SIPhawaii.
It will take a week before we can issue a check. Checks must be
presented within 14 days of the date on the check.
Final Sales (See also Bulk orders).
All perishable items are final sales.
All Music CD and scenic DVD sales are final.
All products on our 'paradise Specials' page and 'Gift baskets'
page are final sales
All fashion items, LeSportsac items and luggage straps by Island
Ties are final sales.
Bulk orders and Customized orders.
Our refund policy does not apply to bulk orders = order(s)
for the same item/product with a value of over $100.00 by
one or intended to be for the same customer within 30 days.
If an order exceeds a certain quantity of one product/item we
might consider this as a bulk order.
Our online calculated USPS flat rate shipping charges do not
apply to bulk orders.
For bulk orders please email us for a quotation and shipping
(See also "International Shipping Quotations for large
quantities of coffee" above).
No refunds for customized orders.
Sorry, no wholesale price list. Our prices vary weekly.
Quotations on a order to order base, valid for 7 days. No order
Fax your application on a company letter head. No wholesale
inquiries by phone or email please. We look forward doing
business with you.
All wholesale purchases must be paid upfront by Credit Card or
TT. No Exceptions.
Some of our products have a SIPhawaii company sticker attached.
Apply to have this removed by us if you wish.
Trade and Samples.
We do receive requests for samples regularly. Some are genuine,
some are not.
Please order your samples through the regular online shopping
Unopened products that you think that might not be suitable for
your business can be returned within 30 days for a refund.
Our terms and conditions on this page apply.
Sorry, we don't have one. We like to keep our overhead
costs and prices down.
We will be adding other Hawaiian products as time goes on.
Products intended for Gifts or Wholesale.
Some of our products have a SIPhawaii company sticker
Apply to have this removed by us if you wish.
SIPhawaii or any person associated with it is not responsible
for claims/mistakes made by manufacturers, service providers,
suppliers and carriers.
SIPhawaii is not responsible for typographical errors,
incomplete data and inaccuracies.
Our prices, policies, statements and information are subject to
change without notice.
No claims found on our web pages or in print have been evaluated
by the U.S.A. Food and Drug Administration.
All products on our website pages are not intended to diagnose,
treat, cure, or prevent any disease.
No claim or opinion on these pages are intended to be, nor
construed to be, medical advice. Please consult with a
healthcare professional before starting any treatment, diet or
All of the listed products could have been stored in a facility
that uses macadamia and other nuts.
SIPhawaii operates from a smoke free environment.
© Copyright notice.
Use of images of this website, including screen prints - present
and past - including in links established with snap.com or
similar utilities for display in literature or on web sites or
in blogs for personal gain or charity / promoting your business
/ educational purposes,
is strictly forbidden without our written consent.
You may not, except with our express written permission,
distribute or commercially exploit the content.
Nor may you transmit it or store it in any other website or
other form of electronic retrieval system.
The content on this website is the property of SIPhawaii; it is
not to be copied, reproduced, or transmitted in any form, by any
in whole or in part, nor is it to be used for any purpose other
than that for which it is expressly provided without the written
permission of SIPhawaii.
This also applies to schools and universities that charge