Our company mission: We believe that if you treat customers well with keen prices and good friendly service, supplementing relevant information,
those customers will tell their friends about our site, and will continue to be good customers themselves.
For our European customers, our customer service is now able to respond in German and Dutch.
If you have a problem with our service, give us the opportunity to fix it. Email us at customerservicesiphawaii·com.

Use of this website: The use of this website and ordering products through this website are subject to the terms and conditions as printed
on this page. This web site is best viewed with Microsoft Internet Explorer 4.0 and higher and JavaScript enabled.
We strive to comply with most Search Engines and popular Browsers although this is not always technically possible.

Orders and products: Our products are sold on a first come first serve base. When out of stock we will backorder or refund your money.
No rain checks. All our products are shipped from Hawaii to guarantee that they are fresh from the source and not have been shipped to and
shelved in a warehouse on the mainland. We make all reasonable efforts to accurately display the attributes of products, including the applicable colors;
however, the actual colors you see will depend on your computer system. We cannot guarantee that the displayed colors on any computer screen are
the actual colors of the product.

A few months before and after the festive season some coffee roasters and other manufacturers might display Christmas and or Seasonal decorations on
their packaging. During that period some products and coffee packs shipped to you might look different than the regular packaging displayed
on our web site. We cannot always guarantee that we ship with, without or a mix of these decorations.

Limits per Order: Some products have a quantity limit per order, stated on the product pages.
If you require more than the stated quantity limit please place another order, go through the checkout again. See also ‘Bulk orders’.
To prevent typing your address details again we recommend creating an account. Your credit card details are not required when creating an account.
If you order over the limit then we reserve the right to ship the limited amount and refund the balance.
See also ‘Refunds for cancelled orders before shipping’.

Sales Tax: No sales tax due to orders with a shipping/delivery address outside the State of Hawaii.
Orders for delivery within the State of Hawaii are subject to a 4.712% General Excise Tax on the product and shipping, and will be added at checkout.

Order and Email confirmations: All information regarding a password request, order, invoice and shipping notifications and other important
information will be sent by email only. Sometimes these emails may be caught by your "Spam Protection" tool, or may be automatically sent to
your "Junk" or "Bulk" email folder by your internet/email provider. Please be sure to check those locations if you don't receive emails shortly after
your order. This is usually the case for all ecommerce. You can prevent this to add our address (all email that ends with siphawaii·com) to your
address book trusted list in your email program. Check your specific email program help file for instructions. If you still don't receive emails please
contact customer information: infosiphawaii·com. At least 2 emails will be sent to you when you order;
1. An auto-reply confirmation - a receipt/invoice. 2. Further you will receive an email notification on the day that your order has been shipped.
We can not guarantee that all our email and web pages will display properly on a mobile phone/device.

Privacy, Payment & Security statement: SIPhawaii respects the privacy of those who visit our site. We do not sell, rent, exchange or share any
of the information you provide to us. SIPhawaii does not send promotional email to its customers. All information collected on this site is used for
the sole purpose of processing and fulfilling orders. We will never send an e-mail asking you information such as your user ID name, passwords and
Social Security Number. If at anytime you receive an e-mail that you feel is questionable, please contact us for verification. You are not required
to open an account. Your credit card number is not required to open an account. We only store name and address details to Speed Up the process
for returning customers. Google and PayPal subscribers have the opportunity to use the Google/PayPal checkout instead of our regular checkout
through the secure Authorize.Net payment gateway.

Like with any online order -Phoned in / Mailed / Faxed- (check) payment and address data will be verified through the internet with the bank and carrier.

Approved by McAfee SearchScan - SiteAdvisor.
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.

Approved by Norton Safe Web.
Norton Safe Web has analyzed SIPhawaii for safety and security problems and found no identity threats, computer threats and annoyance factors.

SIPhawaii·com is hosted on a dedicated server with a dedicated IP address (not on an unsafe shared server - like many small e-commerce business).

SIPhawaii·com has partnered with Authorize·net, a leading payment gateway since 1996, to offer safe and secure credit transactions and
registered with the Authorize.Net Seal program.
The Authorize·Net Payment Gateway manages the routing of sensitive information through the processing network. The company adheres to strict
industry standards for payment processing, including:
• 128 Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect your data.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

SIPhawaii never sees and receives your credit card number - It will only be validated through the SSL secure Authorize.net payment gateway between
your computer and your bank when you submit your order. Your credit card number and information is encrypted during the verification process.
Watch the golden pad lock to appear at the right end of the browser's address bar when you enter your data.

For your safety the system requires the 3 digit Card Verification Value code on the back of your MasterCard or Visa Card or the 4 digit code on the
front of your American Express card; also called CID, CCV or CVC or the CVV2 code - when you enter your details. See picture below.
Also during the online order verification process, the billing address that you have entered will be compared against the billing address that is printed
on your monthly statement. Please double check your billing address details otherwise your order will be refused by the Address Verification
System (AVS). Your billing address should be as printed on your monthly Credit Card statement. If your bank does not support AVS checks your
order will be refused. If problems persists please contact your bank.

Additional charges – Fraudulent charges.
SIPhawaii never adds 'additional charges' to the order total in your basket without the customers approval.
SIPhawaii can not charge customers extra because it never receives the credit card details; number, expire date and 3/4digit security code.
SIPhawaii only receives the billing and shipping address details, order details and approval message from your bank shortly after you place an order.
Our credit card gateway Authorize.Net that, in conjunction with the US Merchant Systems (VISA and MasterCard) and American Express,
approves online credit/debit card purchases has assured us that they never impose additional charges on our customers.

If you receive an email or phone call mentioning additional charges please contact your bank immediately.
You might be subject to a fraud or bank charges for overdue payments, over the limit charges and/or be charged a higher interest rate
- or other penalties imposed by your bank for using a specific credit / debit card.

Debit Card use.
Please be aware that any attempted purchase with a debit card (not just with SIPhawaii), even if the purchase is declined, might result in a
temporary hold of funds from the account by your bank. If the transaction is declined - for example: the billing zip or card code doesn't match-
the hold may not be released for several days by your bank. Declined charges might show up on your account as "pending" until the hold has been
removed and the funds have been released back to the account by your bank. The time frame of the hold is determined solely by your bank.

SHIPPING AND FREE SHIPPING*: *Our prices + shipping charges compete with or are less than some offers including 'free' shipping!
Minimum shipping charge US$ 10.95 to the USA 50 States and Territories.
USPS priority mail 2 -4 business day delivery from Hawaii to the US 50 States - We ship 24/6, 3x daily - The post office is just 1 block away.
Others might ship cheaper but might not tell you that's 'parcel post' by boat and truck, taking 2-4 weeks... See also bulk orders.
We are sorry to inform you that in reality that there is no such a thing as "Free Shipping" from Hawaii unless the cost of shipping is included / hidden in
the product price / margin but, you guessed it, in that case it is not so "free".
● USPS - United States Postal Services uses FedEx or commercial airlines for shipping from Hawaii.
There is no UPS or FedEx cheap 'ground shipping' from Hawaii.
That's why we use USPS 24/6 for pickup and world wide delivery, also to PO BOX, APO/FPO, Alaska, Guam and Puerto Rico.

International Shipping Quotations for large quantities of coffee.
A USPS flat rate box will hold maximum 12 packs of 7/8/10oz of coffee. Shipping rates as mentioned above.
If you want to order more than 12 pack of coffee, please place additional separate orders online as needed.
Shipping international with FedEx and UPS costs more especially in larger quantities.
We will not provide international shipping quotations for large quantities of coffee.

Shipping to USA, Military shipping and International: All products are priced in US$ and are exclusive the cost of shipping. We offer lowest
shipping rates from Hawaii and do not mark up USPS shipping rates and do not charge for handling. We ship with a carrier of our choice,
usually U.S.P.S. (United States Postal Service) for regular size orders that fit in 1 priority box/envelope or unless stated otherwise.
We usually ship same or next day -24/6 (excluding holidays). The average national delivery time after pickup is 2-3 business days according to
USPS - www.usps.com. Note that transit times might vary, particularly during peak periods. Shipping delays due to inspections by customs and
security are beyond our control and might occur. As soon as your order has been shipped you will receive a shipping confirmation by email and
when available a tracking code will be supplied. Due to price/size restrictions large orders could be split into two or more, separate, shipping
packages. As soon as your ordered products leave our office they are considered as sold over the counter. All purchases from this web site are
made pursuant to a shipment contract. This means that the risk of loss or damage, and title for such items pass to the buyer upon our delivery to
the carrier. Although we pay attention to packaging SIPhawaii is not responsible for loss, theft or damage of the shipped products
(including melted, softened, discolored, broken products like chocolate, cookies, wax, glass, etc.). The customer is responsible for filing any
claims with carriers for damaged and/or lost shipments. In such case we will provide the customer with 'proof of sale and shipping receipts' for
his claim. At this time our customers have never lost a shipment or their money. See also International orders and Returns policy.

For military locations (APO/FPO), in addition to the delivery time that it takes USPS to get it to the APO or FPO (two to four days), you will have to
wait on the military then delivering the package to the recipient. This could be days or weeks. We cannot help speed up or track this process.
Tracking stops when the parcel has been delivered to the military or might not be available at all or incomplete.

Indicating a MILITARY APO/FPO shipping address. Please follow the instructions below for each specific field.
Company: Used to enter extra addressing info
Address: Camp Taji, IRAQ (Sample address)
City: APO (applicable codes: APO or FPO)
State/Province: Outside US
Other State/Province: AE (applicable codes: AA, AE or AP)
Zip Code: 09378 (applicable Zip codes begin with either 09, 34 or 96)
Country: United States

The Billing Address address fields should be as printed on your monthly credit card statement from your bank.
For APO/FPO choose: >>USPS 50 States Priority Mail<< for shipping charges at Checkout - Step 3.

International orders: We ship online orders to your billing address only. If your shipping address differs from your billing address we will ship to
your billing address. Choose USPS Global Express Mail shipping if you prefer tracking and insurance up to US$100.00. Our prices do not include any
of foreign/overseas taxes and/or import duties (if any). Please inquire at your customs department about import documents taxes, duties and
import restrictions (if any) regarding our products. It's very hard for us to keep up to date with all the regulations in all countries and that are
subject to change without notice to us. All orders will be marked as 'Merchandise' on the 'Customs and Declaration and Dispatch Note' as supplied
by the carrier. All other required import documents (if any) are the sole responsibility of the recipient. Contact your customs department for details.
Your parcel may be opened officially and not repackaged properly. SIPhawaii is not responsible for any damages/consequences caused by
repackaging by customs/officials.

We process online credit card orders to the following countries:
If your country is not listed you can order by email and pay by T.T. (Telegraphic Transfer).
Email us what you what like to order and we will reply with quotation and payment instructions.

2010 U.S. MAIL - USPS Postal Service Holidays:
U.S. post office closing schedule for 2010. Most U.S. post office counters should be closed, and no regular mail delivery made on these dates.

Friday, January 1, 2010 - New Year's Day
Monday, January 18, 2010 - Martin Luther King Jr. Day (MLK Day)
Monday, February 15, 2010 - President's Day
Monday, May 31, 2010 - Memorial Day
Sunday, July 4, 2010 - Independence Day (observed Monday the 5th)July 5th, 2010 will be a Postal holiday since Independence Day falls on
            a Sunday this year.
Monday, September 6, 2010 - Labor Day
Monday, October 11, 2010 - Columbus Day
Thursday, November 11, 2010 - Veterans Day
Thursday, November 25, 2010 - Thanksgiving Day
Saturday, December 25, 2010 - Christmas Day
Saturday, January 1, 2011 - New Year's Day

NOTE: Although USPS strives for uniformity in their operating schedule, severe weather, fires and other unforeseen circumstances can sometimes
cause the temporary closure of post offices, or alter lobby hours beyond the scope of the above U.S. Postal Service holidays.
Some U.S. post offices will shorten their retail lobby hours and close at noon on Christmas Eve and New Year's Eve.
Regular mail delivery is unaffected by this change and should be made as usual on December 24 and 31.

Refund and Returns policy: See also 'Final sales' and 'Bulk orders'. Our refund policy is that we will refund the purchase price of the product(s),
less the cost of shipping, of any unopened product or unused garment within 30 days of purchase. Return mail will be the customers responsibility.
For fashion items a 25% restocking fee of the original purchase price might apply. Do not iron, treat, remove and/or reattach any tags from
garments/fashion items or you will not qualify for a refund. Before shipping fashion items are thoroughly checked for damages, spots, loose buttons,
hemming, straps and properly working zips. Most of our garments are 100% cotton and are also wrinkle sensitive during packaging and shipping.
Please inspect your garment before ironing, wearing and removing tags.
Report any complaints within 48 hours of receipt to salessiphawaii·com.
Apply be email for a return number to returnssiphawaii·com before returning your purchase. Refunds will be paid by check only.

NO credit card chargebacks and or refunds will be given on parcels marked "Undeliverable as Addressed" by the carrier or as a result of an error in
the address supplied by the customer, the addressee not being present, failing to pick up at a PO Box, refusing shipment at time of delivery,
unfavorable weather conditions or for failure to obtain appropriate import license(s) on International orders and or refusal to pay all  import  duties
and or taxes imposed by customs, and/or impounding/delays of any length by customs/security/carrier/airline for what ever their reason - including
sudden strike action. Re-shipping of returned orders is possible at cost plus a $ 5.00 handling fee.

Refund for cancelled orders before shipping:  Please note that we process and ship orders fast, 24/6, 4 times a day. If you regret your purchase
don't feel embarrassed to cancel by phone or email.  You don't have to explain your reason. Refunds will be paid by check only, less credit card
commissions and fees charged to SIPhawaii. It will take a week before we can issue a check. Checks must be presented within 14 days of receipt.

Final Sales: All Music CD and scenic DVD sales are final. All products on our 'paradise Specials' page and 'Gift baskets' page are final sales.
All fashion items, LeSportsac items and luggage straps by Island Ties are final sales.

Bulk orders: Our refund policy does not apply to bulk orders = order(s) for the same item/product with a value of over $100.00 by one or intended
to be for the same customer within 30 days. If an order exceeds a certain quantity of one product/item we might consider this as a bulk order.
Our online calculated USPS flat rate shipping charges do not apply to bulk orders. For bulk orders please email us for a quotation and shipping options.
(See also "International Shipping Quotations for large quantities of coffee" above).

Wholesale: Sorry, no wholesale price list. Our prices vary weekly. Quotations on a order to order base, valid for 7 days. No order minimum.
Fax your application on a company letter head. No wholesale inquiries by phone or email please. We look forward doing business with you.
Some of our products have a SIPhawaii company sticker attached. Apply to have this removed by us if you wish.

Trade and Samples: We do receive requests for samples regularly. Some are genuine, some are not. Please order your samples through the regular
online shopping cart. Unopened products that you think that might not be suitable for your business can be returned within 30 days for a refund.
Our terms and conditions on this page apply.

Catalogue: Sorry, we don't have one. We like to keep our overheads/prices down. We will be adding other Hawaiian products as time goes on.

Products intended for Gifts or Wholesale: Some of our products have a SIPhawaii company sticker attached.
Apply to have this removed by us if you wish.

Disclaimer: SIPhawaii or any person associated with it is not responsible for claims/mistakes made by manufacturers, service providers, suppliers
and carriers. SIPhawaii is not responsible for typographical errors, incomplete data and inaccuracies. Our prices, policies, statements and
information are subject to change without notice.

FDA: No claims found on our web pages or in print have been evaluated by the U.S.A. Food and Drug Administration. All products on our website
pages are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages are intended to be, nor should be
construed to be, medical advice. Please consult with a healthcare professional before starting any treatment, diet or exercise program.

Allergy Information: All of the listed products could have been stored in a facility that uses macadamia and other nuts.
SIPhawaii operates from a smoke free environment.

© Copyright notice: Use of images of this website, including screen prints present and past, for display in literature and blogs for
personal gain and or educational purposes is strictly forbidden. All violations will be prosecuted to the fullest extent of the law.

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